Last updated: August 10th, 2020
Our customers are at the heart of everything we do here at Information Builders. We understand that their success relies on more than just strong solutions but also, more importantly, our dedications to service and support. That’s why the core of our business revolves around providing cutting-edge solutions and listening to our customers so we can adapt lock-in-step with their ever-changing needs.
While the customer feedback we receive is always valued, we also take great pride in the various industry recognitions that honor our dedication to customer success. Most recently, we were honored by The Stevie Awards for Sales in Customer Service in its Innovation in Customer Service Category for our dedication to providing exceptional service through Information Builders Cloud Program.
Introduced in May 2018, the Information Builders Cloud Program was a direct response to our customers’ feedback and growing business needs. The solution was designed to provide a comprehensive Cloud service that includes WebFOCUS, Omni-Gen software, Cloud usage and full Cloud Managed Services, thus lifting the burden of IT administration and provisioning and allowing customers to focus on providing business value:
- Ease of service – Information Builders Cloud was designed to simplify the process of moving to the cloud by providing our customers with all necessary services in one simple and easy-to-use package. As an added bonus, the solution also provides access to our award-winning customer service team along every step of the way from implementation to security updates.
- Flexibility – We understand that no two customers’ needs are alike, so our solutions are created with the flexibility to match the unique business requirements and strategies of each organization. Therefore, the flexibility of Information Builders Cloud is unmatched, allowing businesses to go all in on the cloud or take a hybrid approach.
- Creating a competitive edge – With each of our solutions, we aim to go above and beyond in creating a competitive edge for our customers. With the Information Builders Cloud all-in-one package, businesses can cut their implementation costs in half compared to creating a similar environment themselves or hiring third-party providers, in turn helping them get ahead in the market.
While we receive dozens of industry awards and recognition each year that highlight our excellent customer service and solutions, we are particularly proud of this award for Information Builders Cloud. It directly showcases how our team deeply listens to customer feedback to provide innovative solutions and services that enable our customers to take advantage of their data now and in the future.