At Information Builders, delivering an exceptional customer experience is central to everything we do—from product development and event exhibition, to training and website content creation. We are deeply committed to giving customers the knowledge, tools, and support to maximize the potential of their data and build organizational intelligence.
That’s why we’re so happy to share that our customer service team has once again been recognized for excellence – recently earning two bronze Stevie American Business Awards:
- Customer Service Department of the Year – Information Builders’ Worldwide Customer Services (WCS)
- Support Staffer of the Year – Alex Steinberg
Award winners were selected from more than 3,600 Stevie Award submissions by nearly 200 expert judges!
The award for WCS is the latest in a long string of wins for our team. This year, they were recognized for their “best” practice of closely collaborating with Information Builders’ product development groups to launch new major product offerings, bringing in strategic customers to evaluate and assess early versions and provide feedback. By looping customers into the development process, WCS helped assure that when the products were made generally available, they were fully vetted and certified by the same type of companies that would be using them.
Alex Steinberg, an Information Builders Premium Program Customer supporter, was honored for his dedication to customer success, regularly offering his own personal time to assist a customer on deadline or taking the initiative to learn a new tool. For example, Alex took it upon himself to build knowledge of our WebServices offering after a number of customers completed product upgrades, and thus was able to assist those customers in converting their API-driven solution to utilize our WebServices solutions. His prolific productivity is also worth noting—Alex had the second-highest volume of support cases logged in 2016. We’re grateful to Alex for consistently going above and beyond the call of duty, and congratulate him on this well-deserved honor!