September 19, 2019

Information Builders Wins Gold for Support Department of the Year

Dan Ortolani

Topic:   News & Events

Last updated: July 28th, 2020

At Information Builders, delivering an exceptional customer experience is central to everything we do. As part of Information Builders’ distinctive commitment to providing exceptional service, our Worldwide Customer Services (WCS) department partners closely with product development teams to build enduring customer relationships at technical and executive management levels. We are deeply committed to giving customers the knowledge, tools, and support to maximize the potential of their data and analytics solutions.

That’s why we’re thrilled that our WCS team has once again been recognized for excellence as a Gold winner in the 7th Annual Best in Biz International Awards for Support Department of the Year. The honor comes for the development and introduction of IB Cloud to the market in 2018 as a direct response to its customers’ needs and feedback, as well as the evolving and increasingly cloud-centric market.

Best in Biz

The simplicity, flexibility, and completeness of IB Cloud demonstrates Information Builders’ commitment to understanding and valuing our customers and accommodating their unique business needs. Since its launch, the company has received immense interest in the offering from across industries, including insurance, law enforcement, non-profit, healthcare, and more. As a result, Information Builders has seen a five-fold increase in cloud business and the provisioning of more than 30 development and production sites with more than 1,000 users on-boarded.

Information Builders has once again taken customer service to an entirely new level – removing many of the complexities that organizations face in deploying data and analytics solutions and partnering with them step-by-step in the entire data journey.

Winners were determined based on scoring from an independent panel of judges hailing from a wide spectrum of top-tier publications and media outlets from 11 countries. Public and private companies from all sectors of the global economy, and more than 30 countries, competed in Best in Biz Awards this year.

The award for WCS is the latest in a long string of wins for our team. This year, we have been recognized in the Stevie Awards for Sales and Customer Service for Innovation in Customer Service, as well as The People’s Choice Awards for Best New Cloud Product, and many more. Check out our Press page to see more of our recent awards and acknowledgements.