April 17, 2019

Willis Towers Watson Improves the Client Experience with Embedded BI

The IBI Team

Topic:   Industry Focus

How does a global multinational risk management, insurance brokerage, and advisory company deliver superior client service while increasing efficiency?

By creating an embedded customer-facing analytics portal that serves multiple lines of business. Willis Towers Watson selected Information Builders and its partner, BloomfieldX, to create BenefitView™, a client-facing analytics portal that delivers an easy, secure, and seamless experience for clients to visualize their information in an actionable way.

BenefitView enables clients to monitor enrollments and insurance plan selections within the Via Benefits individual insurance marketplace. Benefit administrators use the portal to track details about allocation amounts, funding information, and service center metrics, as well as to monitor health reimbursement account (HRA) spending. These insights help them make more informed decisions, to ensure the welfare of retirees.