Paula Beaulieu
At Information Builders, we know from firsthand experience that education is a lifelong endeavor, especially for insurance industry leaders who want to stay at the cutting edge of their field. As I often say, “If you’re not learning you’re falling behind.”
Here is a night table’s (or e-reader’s) worth of reading sure to broaden any insurance industry pro’s intellectual horizons.
If You Want to Be Better at Risk Management
Insurance and Behavioral Economics: Improving Decisions in the Most Misunderstood Industry
The most impactful social science of the past half-century meets the most consequential business of the past half-millennium. An important read, with insights and implications across all aspects of the insurance industry, from consumer behavior to public policy.
If You Want to Be Better at Customer Service
The Power of Moments: Why Certain Experiences Have Extraordinary Impact
Brothers and bestselling authors Chip and Dan Heath bring their analytical and practical eyes to the molten core of customer service success: memorable experiences and the bonds they build. A must-read for all executives, but especially those in a business in which the customer experience is innately fraught.
If You Want to Be Better at Evangelizing
Storytelling With Data: A Data Visualization Guide for Business Professionals
Big data, small data…whatever the size of the set, information is only as valuable as the persuasiveness of the tale it tells. Cole Nussbaumer Knaflic’s highly accessible guide does more than explain how to present data more effectively; it highlights the kinds of data that organizations should endeavor to generate.
If You Want to Be Better at Getting Things Done
The Checklist Manifesto: How to Get Things Right
As compelling as it is useful and as fun as it is snappy to read, this bestseller from The New Yorker writer and world-class surgeon Atul Gawande illustrates the most efficient way to accomplish more without hiring more. Yes, it’s that effective. (Plus, you’ll finally learn the real story behind Van Halen’s legendary M&M contract rider.)
If You Want to Be Better at Sparking and Handling Change
The Innovator’s Dilemma: When New Technologies Cause Great Firms to Fail
Seeded with case studies and in-depth analyses, and cited as one of the most influential business books of all time is innovation expert Clayton Christensen’s view on why most companies miss out on new waves of innovation, and what they can do about it. This book equips readers with the mindset to conceive and manage their company’s strategy to capitalize on disruptive innovation.
If You Want to Be Better at Managing
HBR’s 10 Must Reads 2020: The Definitive Management Ideas of the Year from Harvard Business Review
A mind-expanding kit for any leader, this short volume is a self-curated collection of highly readable (and highly regarded) articles from The Golden Passport folks themselves. (See what we did there? That’s a seventh book for the price of six.)