Scale with data and insights for today’s retailer.

Leveraging analytics to drive a competitive advantage

 

There’s an overwhelming amount of consumer and retail data available to companies at every stage of their business: from complex supply chains and merchandising strategies to multiple sales channels and shopper and purchase behavior data. ibi makes sense of it all, transforming that vast amount of information into valuable, performance-boosting insights.

How we help

Full-funnel channel visibility

 

Gain complete visibility into the entire shopping funnel – every channel from e-commerce to digital applications to purchase behavior data – so forecasting and planning are effortless.

Marketing and merchandising

 

Pull in data from everywhere – POS systems, e-commerce channels, CRM, and other marketing solutions – to build a roadmap for the business, from promotional calendar to merchandising plan, online and off.

Inventory management

 

With insight into demand, demographics, trends and sales, you can seamlessly manage inventory with suppliers and distributors and across sales channels – in a single view.

Case Study

AutoZone

1 million Queries handled every Monday morning
6,000 Stores motivating employees with sales data
1,500 Suppliers managing inventory levels
16,000 Delivery vehicles monitored for safety and efficiency

The Challenge

 

For a decade, business intelligence from ibi has turbocharged the performance of AutoZone, the nation’s largest auto parts retailer. Every employee in its 6,000 stores uses applications built on the ibi analytics platform to look up inventory and prices. Managers analyze sales, staffing, and store performance. And headquarters executives identify trends to optimize efficiency and growth. “On an average Monday morning, our ibi solution handles more than one million requests for information, with sub-second response time to our entire user community,” says one IT manager. With a solid base, AutoZone has been eager to build on its analytics prowess. Among the most attractive opportunities has been improving the efficiency of its delivery fleet, building tighter relations with its suppliers, and improving customer satisfaction.

With ibi, our analytics are timelier, more accurate, and more consistent. It lets people access data that they couldn’t access before.”

 

IT manager
AutoZone

The Results

The ibi analytics platform has been at the center of many other innovations at the company.

 

WITTDTJR report: Since 1985, AutoZone has rallied around its promise to give customers WITTDTJR: What It Takes To Do The Job Right. Using ibi, the company built a report that measures how often customers leave its stores with all the parts and tools they need, avoiding a return trip. Store employees are ranked by WITTDTJR, prompting a friendly competition that has improved customer experience.

 

Loss prevention model: AutoZone has developed a predictive model that identifies which stores are most likely to experience losses from shoplifting and other forms of shrinkage. Stores are sorted into three categories: red, yellow and green. This has helped regional managers focus loss prevention resources where they will have the most impact.

The “What It Takes To Do The Job Right” report

Using ibi, the company built a report that measures how often customers leave its stores with all the parts and tools they need, avoiding a return trip. Store employees are ranked, prompting a friendly competition that has improved customer experience.

Fleet management

The company installed devices on its 16,000 delivery vehicles, which report in real time on location, speed, and other metrics. The raw data, stored in an Oracle database, is analyzed with ibi analytics. The payoff: fewer accidents, more efficient delivery routes, and more effective maintenance schedules.

Vendor integration

AutoZone created a second ibi environment that provides a portal for its 1,500 vendors. Suppliers can see which products are selling at what locations and how much inventory is left, allowing them to optimize their merchandising mix. AutoZone has also added tools (e.g., weather forecasts) to let vendors prepare for potential spikes in demand (e.g., cold-weather batteries).

From an AutoZone IT manager

 

“On an average Monday morning, our ibi solution handles more than one million requests for information, with sub-second response time to our entire user community.”

Get in touch to learn how you too can build better insights with data.

 

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