ibi Recognized as a Leader for the Ninth Consecutive Year in Dresner Advisory Services Wisdom of Crowds® BI Market Study
Exceptional Customer Experience and Perfect Recommend Score Earns Data and Analytics Vendor a Leader Position
New York, NY
Information Builders (ibi), a leader in business intelligence (BI), analytics, and data management solutions, today announced that it was ranked as a leader in Dresner Advisory Services’ 2018 Wisdom of Crowds® Business Intelligence Market Study.
Dresner Advisory Services’ annual Wisdom of Crowds BI Market study examines key trends, attitudes, and intentions related to BI, providing insights into the state of the market and what drives the use of and success of BI within organizations. This year’s survey draws on end users’ feedback around 33 vendor criteria related to current and planned BI initiatives, including support, flexibility, scalability, and experience.
Based on the real-world experiences of ibi’s clients that use its BI solutions on a daily basis, the company earned recognition as an overall leader in the Customer Experience model, as well as a perfect “Recommend” score. With this score, 100 percent of ibi’s customer respondents would recommend ibi to others. The company also scored consistently above the sample of 27 BI and analytics vendors, with cited improvements in product knowledge, responsiveness, flexibility/accommodation, business practices, contractual terms, customization and ease of administration, product knowledge, and responsiveness, among other categories.
ibi has an unwavering commitment to helping organizations unlock their data’s potential for better decision-making through world-class, easy-to-use technology, award-winning customer support, third-party integrations, and expert knowledge. As a testament, ibi has achieved leadership status and consistently high scores since the report’s inception.
Howard Dresner, founder, Dresner Advisory Services, said:
“With the Wisdom of Crowds Business Intelligence Market Study, we hope to provide a rich and in-depth snapshot of the BI industry. ibi receives consistent recognition in the report with this being their ninth year as a leader. We commend them for their strong performance across categories and perfect Recommend score once again this year.”
Frank J. Vella, chief operating officer, ibi said:
“In my short time at ibi, I’ve witnessed our staff’s dedication to providing the best technology, user experience, and support. We’re thrilled that our users have recognized their efforts in the industry-respected 2018 Wisdom of Crowds BI Market Study. As our business continues to innovate and evolve to match our customers data management and analytics needs, we strive to continue to provide best-in-class support and ‘Recommend’-worthy experiences to our customers.”
ibi is a data and analytics company that embeds intelligence into ― everything. From the beginning, ibi has known the importance of data and insights to make better decisions. We help organizations get their complex and disconnected data in order, so they can build, embed and automate intelligence in everything they do. By preparing organizations for the future and turning them into builders ― information builders, everyone can use enterprise-trusted data at scale to drive their growth. Whether our customers use pre-built applications or build their own solutions for their data and analytics challenges, ibi powers their innovation and reinvention. ibi’s open platform and industry-specific building blocks accelerate speed-to-market, improve operational efficiency, and enhance their customers’ experience.