ibi Reports Strong Q1 2018 Performance
Operational Realignment, Product Innovation, and Renewed Focus on Customers Drives Corporate and Sales Momentum; Positions Company for Growth
New York, NY
Information Builders (ibi), a leader in business intelligence (BI), analytics, and data management solutions, today announced strong Q1 2018 performance. Building on momentum generated in Q4 2017 from a new strategic direction centered on the combined strengths and scalability of its data management and analytics platforms, and driven by the appointment of Chief Operating Officer Frank J. Vella, the company achieved significant growth and increased its customer base worldwide. ibi also further expanded its senior leadership team with two new appointments and earned industry recognition for its ongoing innovation and exceptional customer service.
For Q1 2018, ibi reported software sales were up 74 percent year over year, as more organizations worldwide turned to the company’s award-winning solutions to achieve actionable analytics at scale, backed by trusted data. The company boosted sales across North America, EMEA, and Asia, attracting net new business and expanding some of the industry’s largest BI and analytics deployments around the globe.
ibi increased the number of new customers signed in Q1 by 73 percent year over year, expanding its footprint in multiple industries. Some of the organizations that the company welcomed to its global client roster include City of Burlington, Community Care of North Carolina, Noventis, Unipro Food Service, and WL Plastics Corporation.
With comprehensive education, professional services, and technical support programs to transform the customer experience across every touchpoint, ibi achieved a 94 percent customer retention rate in 2017. The company, a recognized leader in the industry for high-touch service and commitment to customer success, is doubling down on its charter to strengthen customer retention and increase recurring revenue through high satisfaction and focus on business outcomes.
ibi was honored as a Silver Winner in the Stevie® Awards for Sales and Customer Service category of Customer Service Department of the Year and named 2018 Best Enterprise Software Company by G2 Crowd. The company also earned two Technology Innovation Awards from Dresner Advisory Services – Excellence in Internet of Things (IoT) Intelligence and Advanced and Predictive Analytics.
Additionally, three ibi customers received tributes for their data and analytics implementations. Michigan State Police, St. Luke’s University Health Network, and United Way Worldwide were honored with Digital Edge 50 Awards at IDG’s AGENDA18 in March.
The company continued to augment its leadership team with new appointments in Q1. Brian Doheny has joined the company as vice president of Global Business Development. Previously, he served as vice president of Sales, U.S. East, at Hewlett Packard Enterprise. Earlier in his career, Doheny served as vice president of the Americas at LANDesk and Altiris as well as senior vice president of Worldwide Sales, User Workspace, at Dell.
ibi has promoted Brian Joynt to senior vice president, International. In this role, Brian will be based in the EMEA region and have responsibility for EMEA and Canadian operations. Joynt has held numerous positions throughout his 25-year tenure at ibi, most recently serving as vice president and general manager, Canada.
Frank J. Vella, chief operations officer, ibi, said:
“We generated significant momentum in Q1 and made operational changes, which strengthened our market presence and strategically positioned the company for future growth. Our performance is a testament to our ongoing innovation, unwavering commitment to providing the industry’s highest level of service, and the business value our customers are deriving from our data and analytics solutions each day. The Q1 achievements are a great springboard for this quarter and our upcoming Summit User Conference in May.”
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ibi is a data and analytics company that embeds intelligence into ― everything. From the beginning, ibi has known the importance of data and insights to make better decisions. We help organizations get their complex and disconnected data in order, so they can build, embed and automate intelligence in everything they do. By preparing organizations for the future and turning them into builders ― information builders, everyone can use enterprise-trusted data at scale to drive their growth. Whether our customers use pre-built applications or build their own solutions for their data and analytics challenges, ibi powers their innovation and reinvention. ibi’s open platform and industry-specific building blocks accelerate speed-to-market, improve operational efficiency, and enhance their customers’ experience.