ibi Named Customer Experience Leader by Dresner Advisory Services for Fifth Consecutive Year
Information Builders, Inc. (IBI), the leading data and analytics company, today announced it is an overall leader in customer experience for the fifth consecutive year in Dresner’s Wisdom of Crowds® Business Intelligence Market study. The report also ranked IBI as a trust leader in vendor credibility.
The 2020 Wisdom of Crowds® Business Intelligence Market Study analyzes data collected via social media and crowd-sourcing techniques to recruit end user participants. Dresner Advisory also includes its Webresearch community of more than 6,000 organizations as well as vendors’ customer communities. Customer experience rankings reflect users’ real-world experiences with BI products. Vendor credibility is determined by measuring how customers feel about their vendor.
“With scores consistently above the entire sample, Information Builders is an overall leader in the Customer Experience Model and a Trust Leader in the Vendor Credibility Model,” according to Howard Dresner, chief research officer, Dresner Advisory Services. “In 2020, IBI is best in class for sales product knowledge, sales responsiveness, product scalability, and product ease of administration. We congratulate them on their continued leadership in this year’s study.”
Further validating IBI’s customer focus, the company received a Bronze ‘Stevie’ award for Customer Service Department of the Year at the prestigious 2020 American Business Awards.
“Delivering an exceptional customer experience is central to everything we do. Our worldwide customer services team partners closely with product development to build enduring customer relationships at technical and executive management levels,” said Dan Ortolani, senior vice president, Worldwide Customer Services. “We are deeply committed to giving customers the knowledge, tools, and support to maximize the potential of their data and analytics solutions and are very gratified to receive recognition for it.”
WebFOCUS is a BI and analytics platform that gives organizations the ability to turn every kind of data into actionable insights for real business outcomes. On the cloud, WebFOCUS is a set of components that offers customers simpler and faster deployments. WebFOCUS also provides organizations with greater flexibility and scalability to reach any number of users, handle growth, and optimize performance.
Learn more with our 14-day free WebFOCUS Cloud Trial.
ibi is a data and analytics company that embeds intelligence into ― everything. From the beginning, ibi has known the importance of data and insights to make better decisions. We help organizations get their complex and disconnected data in order, so they can build, embed and automate intelligence in everything they do. By preparing organizations for the future and turning them into builders – information builders – everyone can use enterprise-trusted data at scale to drive their growth. Whether our customers use pre-built applications or build their own solutions for their data and analytics challenges, ibi powers their innovation and reinvention. ibi’s open platform and industry-specific building blocks accelerate speed-to-market, improve operational efficiency, and enhance their customers’ experience. Learn more at ibi.com.