STCU Gains Greater Insights with Fewer Reports

Spokane Teachers Credit Union (STCU) needed new analytics software to meet its analysts' growing needs. The STCU team decided to stop supporting the original business intelligence package of 14 years because of its unwieldy reporting—6,000 separate reports. ibi's solution extracts data from STCU's Finastra core account system and loads it into a data warehouse. ibi™ WebFOCUS analytics now delivers critical information on marketing, member activity, and finances through 220 flexible reports. Instead of tracking down reports, staff now get daily updates on which accounts need follow-up.